To start the return process for your order, please enter your email address or phone number and the order number below.
Your Order ID is a 8/9 digit number & would be something like 1212121
Note: Due to Covid-19, the return/ exchange process may be delayed by a few days, request you to cooperate at such times.
Why? Here are all the steps -
1. You file the return/exchange request
2. Our team contacts you & gets all the necessary details
3. We arrange the reverse pickup by a courier company (if service available at your pincode)
4. You pack the product same as it was received. Please note, it is your responsibility to get a bag and properly pack the shipment so that it stays safe while in transit. The courier guy won't accept the shipment if it is not packed in a bag.
5. Your product/s gets picked up by the courier company and gets shipped back to us. This takes about 3-8 business days (reverse pickups are slower than forward shipments)
6. We receive the product back in our warehouse
7. We perform a Quality Check.
8. Then, if you want a refund, we'll initiate a refund as per the details provided by you & the money will reach you within 1-3 business days.
9. If you want an exchange, then we'll ship your exchange shipment within 24 hours, which should reach you within the next 3-6 business days.
Note: If you want a faster exchange/return we request you to yourself ship the order back to our warehouse(address: C-269 Prashant Vihar, Delhi 110085). Also, the Free Return Pickup Process where we get the return picked directly from your house is only valid for India. For rest of the world, you need to ship your order to us & then we'll initiate your refund. Exchange is not available on international orders.
For India -
For rest of the world -
Note: After we receive the returned product, a quality check will be conducted and then your return would be finalized.
You can return your items within 15/20 days of delivery of your shipment, for India & the rest of the world respectively
Free gifts or promotional items are non refundable!
Shipping charges are not refundable.
In case of Exchange, please mention the Size you want in notes.
Note: Exchange/return is applicable only once per order.