To start the returning process for your order, please enter your email address or phone number and the order number below.

The Return/Exchange process takes 7-15 Business Days


Why? Here's all the steps -

1. You file the return/exchange request
2. Our team contacts you & gets all the necessary details
3. We arrange the reverse pickup by a courier company (if possible)
4. Your product/s gets picked up by the company and get shipped to us, this takes about 3-8 business days (reverse pickups are slower than forward shipments)
5. We recieve the product in our warehouse
6. We perform a Quality Check.
7. Then, if you want a refund, then we initiate a refund as per the details provided by you & the money reaches you withing 1-3 business days.
8. If you want an exchange, then the we ship your exchange shipment from our warehouse, which reaches you within 3-6 business day.
Note: You can ship your order to our warehouse yourself to get faster exchange/return. Also, this process is only valid for India. For rest of the world, you need to ship your order to us  & then we'll initiate your refund.

How do I return?

For India -

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

For rest of the world -

  • i. If any product received by you has any issue/defect or sizing problem, then you can raise a return request and your money will be refunded, if applicable.
  • To file a return, you need to ship the product at our warehouse(address "C-269 Prashant Vihar, Sector -14, Delhi-110085, India) at your own expense. To keep the returning cost low, we suggest you to return the items using standard postal service.
  • ii. We accept return requests raised within 20 days of the order delivery. I.e, your return request must be initiated within 20 days of receiving your order.

Note: After we receive the returned product, a quality check will be conducted and then your return would be finalized.

 

What items are returnable?

You can return your items within 15 days of delivery of your shipment.

  • Accessories & under garments are not returnable
  • All products must be in original condition
  • All products must be unwashed and unsed
  • In the original packaging with all tags intact
  • Returns/Exchanges are not applicable on Products on sale/disconted products

Free gifts or promotional items are not returnable!
Shipping charges are not refundable.

Are there any charges for exchange/return?

  • There are no charges for exchange/refund.
  • Exchange/return is only applicable once per order.
  • Original shipping charges are non-refundable
  • If you decide to return the entire order, then we will subtract our shipping expenses incured from the order value, and then refund the remaining value.

Note: Exchange is only valid in India.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 2-10 working days.